Protecting your personal data:
Last updated: 1st December 2018
We believe that it is important to protect your Personal Data, as defined in the Data Protection Act 2018, the General Data Protection Regulations ((EU) 2016/679) and any UK implementing law (“Data Protection Laws”)). We are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.
For the purpose of the Data Protection Laws, Press Solutions is a data controller and a data processor (depending upon
what Personal Data it collects and processes from you.)
1. Collecting Information
1.1. We may collect Personal Data about you from a number of sources, including the following:
1.1.1. From you when you purchase a service or product from us, which will involve providing us with your name and address. We will collect your full name, email address, company name (if applicable), billing and delivery details.
1.1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.2. With regard to each of your visits to our site we will automatically collect the following information:
1.2.1. Technical device information, including the device used to access our site (i.e. desktop, mobile or tablet);
1.2.2. Information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and whether you have subscribed to our blog and/or mailing lists. This process does not collect any personal information, only statistics.
1.3. We do not collect any special categories of personal, within the meaning of the Data Protection Laws. For example, information about your health or ethnic origin.
2. Using Your Personal Information
2.1. The Personal Data of our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
2.1.3. To allow us to carry out marketing analysis and conduct research (including creating statistical and testing information).
2.1.4. To allow us to contact you (including mail, email, telephone, visit, text or multimedia messages).
2.1.5. To notify you about changes to our service.
2.1.6. To ensure that content from the Website is presented in the most effective manner for you and for your computer.
2.1.7. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
2.1.8. To improve the Website to ensure that content is presented in the most effective manner for you and for your computer.
2.1.9 As part of our efforts to keep the Website safe and secure.
2.2. We will not disclose your Personal Data to any third party.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
Contracted courier and delivery companies,
Online advertising platforms,
Customer Relationship Management software providers,
Secure Online payment platforms.
2.4. In connection with any transaction which we enter into with you:
2.4.1. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.4.2. If you require further details of the credit agencies and fraud prevention agencies we engage from time to time, please write to our Data Protection Officer using the contact details set out in clause 6.1 below.
3. Protecting Information
3.1. In accordance with the Data Protection Laws, we adopt strict security measures to protect your Personal Data.
3.2. All Personal Data you provide to us is stored on our secure servers. We also work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Personal Data.
3.4. We will only retain your Personal Data as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. This will usually be for a period of seven years. To allow you to return to your account to reorder we keep account data for up to 10 years. If an account is inactive for more than 10 years it will be deleted. If you would like us to delete your account details prior to this date please contact us via our website or via the contact details set out in clause 6.1. below.
3.7. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
3.8. In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
4. The Internet and Cookies
4.1. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our reasonable control.
4.3. We may from time to time use ‘cookies’ on the Website to monitor how people use the Website. This helps us to understand how our customers and potential customers use the Website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.
5.1. The Website may include third-party advertising and links to other websites. We do not provide any Personal Data to these advertisers or third-party websites.
5.3. We exclude all liability for loss that you may incur when using these third party websites.
6. Further Information
6.4. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
6.5. Please note that we may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. You will be advised at the start of your phone conversations with us whether any recording is taking place and whether you are comfortable proceeding on that basis. If not, we will contact you by other means.
7. Your Rights
7.1. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. An access request may be subject to an administrative fee to meet our costs in providing you with details of the information we hold about you. You additionally have the right to ask for your Personal Data to be deleted or to be moved to another provider. These are sometimes referred to the ‘Right to Erasure’ and the ‘Right to Data Portability’.
7.2. Please contact us using the details set out in clause 6.1 if you wish to exercise any of those rights and we will be happy to assist.
7.3. You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/